Phoenix | 480-788-0332
About Us
At American Technology Solutions (ATS) & Cloud (ATC), we are passionate about delivering best-in-class products, services, and timely support to our valued customers. With over a decade of experience serving small and medium-sized businesses, our focus has always been on providing reliable and innovative communication solutions that drive success and keep businesses connected.
Our Story
My name is Robert F. Edens (Bob), and I founded ATS in 2010 after a fulfilling career at AT&T and Lucent Technologies. During my time at these industry giants, I developed strong leadership and technical skills while managing the relationships of some of AT&T’s largest clients, including Black & Decker, USF&G, E.I. Dupont, and AlliedSignal (now Honeywell). I honed my ability to provide tailored solutions to businesses, setting them apart from competitors, while learning the importance of delivering exceptional customer service.
With certifications from the Project Management Institute (PMI) and a Black Belt Certification from Six Sigma Global Institute, I was well-equipped to help businesses navigate their communication and technical challenges. However, as rewarding as my time with AT&T and Lucent Technologies was, I felt constrained in my ability to make quick decisions that directly benefited our customers. This limitation inspired me to embark on my own entrepreneurial journey, where I could prioritize customer needs and provide them with the responsive service they deserve.
In 2010, I founded ATS, and in 2020, I launched ATC to expand our capabilities and better serve our growing customer base. Today, ATS & ATC are closely intertwined, providing comprehensive communication and technology solutions to businesses throughout Arizona. Our team’s combined experience exceeds 100 years, and we are proud to have earned the trust of over 700 customers.
Our Values
At ATS & ATC, our core values are built on the strong foundation I observed while working at AT&T and Lucent Technologies. These values focus on teamwork, transparency, and exceptional customer support, which have become the pillars of our company’s success.
When we earn the business of a new customer, we assign a dedicated team member to lead their technical support. This field engineer not only implements the solution for the customer but also provides ongoing, day-to-day support. It’s important to us that our customers feel they have a reliable team member who is there for them whenever they need assistance. Whether it’s a minor technical issue or a major system upgrade, our team is committed to providing fast and effective service—often within hours.
We also believe in having honest, transparent dialogues with our customers. We are upfront about any challenges and include our clients in the decision-making process. Collaboration is key, and we have found that working together with our customers leads to successful project outcomes and long-term partnerships. Respect for others’ input and teamwork are values we carry through every project, and we believe they are essential for building lasting relationships.
Certified Expertise
Our team is certified by top manufacturers and service providers to offer Tier 1 and Tier 2 technical support. These certifications are renewed annually to ensure that we remain up to date with the latest technologies and best practices. By maintaining these qualifications, we can offer the highest level of service and technical expertise to our clients.
Whether you need help with cloud/VoIP communications, data communications hardware, data cabling, cybersecurity, or Premise/PBX systems, you can trust that our team has the knowledge and skills to meet your business’s specific needs. We take pride in offering solutions that are not only cutting-edge but also reliable and scalable as your business grows.
Why Choose ATS & ATC?
For over a decade, ATS & ATC have been committed to supporting small and medium-sized businesses with personalized service and technical expertise. What sets us apart is our dedication to building strong, long-term relationships with our customers. When you work with us, you gain a partner who is genuinely invested in your success. We understand that communication is at the heart of any business, and we are here to ensure that your systems work flawlessly, allowing you to focus on what matters most running your business.
We’re also proud to be a family-owned company, and that means we take a hands-on approach to every project. Our customers aren’t just another account number—they are part of the ATS & ATC family. As such, we offer flexibility, competitive pricing, and the ability to respond quickly to any issue, large or small.
So, if you’re looking for a trusted partner to help your business stay connected, secure, and efficient, contact ATS & ATC today. We are here to provide customized communication solutions, technical support, and cloud services that are tailored to meet your specific needs. Let us help your business thrive!