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UCaaS Services in Arizona
At American Technology Cloud LLC (ATC), we believe that seamless communication is the key to business success, which is why we offer cutting-edge Unified Communications as a Service (UCaaS). Our cloud services are designed to help small and medium-sized businesses in Arizona stay connected with their teams, clients, and partners—anytime, anywhere. Whether you’re working from the office, at home, or on the go, our powerful cloud platform ensures you have all the communication tools you need in one place.
Unified Communications as a Service (UCaaS)
With ATC, you get a fully integrated communication platform that combines voice, video, chat/SMS Text, file sharing, eFax, and more. Our UCaaS system allows your business to manage everything from phone calls to video meetings, customer messaging, and collaboration tools—all through a single, easy-to-use platform.
Our UCaaS features include:
- Business Phone: Stay connected no matter where you are with 90+ features, including HD voice and unlimited domestic calling (USA, Canada, and Puerto Rico).
- AnyMeeting® Video Conferencing: Host secure video meetings with your team or clients, whether you’re in the office, at home, or on the road. Our system supports up to 12 HD video presenters and 1,000 attendees, complete with screen sharing and interactive presentation tools.
- Team Chat: Communicate in real time with individual team members or groups, keeping everyone on the same page without relying on email.
- Contact Center: Manage customer interactions through voice, chat, email, and text messages, all powered by AI to ensure smarter customer engagement.
- Company Messaging and SMS: Send and receive SMS texts through your business number instead of your personal phone, maintaining privacy while staying connected.
- WebFax: WebFax is a “virtual” fax service that allows you to receive and manage your faxes via the online interface. It also gives you the ability to send faxes right from your WebFax resource number.
Wherever, Whenever Communications
No matter where your team is working, our cloud communications platform ensures that everyone remains connected and productive. With a wide range of tools and capabilities, you can seamlessly switch between devices and manage your communications with ease.
Here’s how we make it easy for you to communicate across platforms:
- Desk Phone: Our pre-configured desk phones connect effortlessly to the Elevate service wherever they’re plugged in.
- Laptop/Desktop: Use the Elevate Desktop App to place calls, chat, host or join video conferences, and share files directly from your Mac or PC.
- Mobile Device: Access the same communication features on the go with the Elevate Mobile App, available on Apple and Android devices.
Video Conferencing and Collaboration
In today’s digital age, businesses rely on more than just phone calls to stay connected. Our AnyMeeting® Video Conferencing and collaboration tools allow you to engage with your customers, partners, and teams in a more interactive way. With 720p HD video, screen sharing, real-time polling, and AI-powered virtual assistants, our video conferencing solutions enable you to create more meaningful interactions.
For businesses that regularly host webinars, our AnyMeeting® Webinars platform supports up to 12 HD video presenters and 1,000 attendees. You can follow up with your audience through emails, surveys, and quizzes, helping to drive engagement and push attendees down the sales funnel.
Advanced Features for Maximum Efficiency
At ATC, we understand that every business has unique communication needs, which is why our cloud platform includes a range of advanced features to help you maximize efficiency and productivity.
- Auto Attendant: Automatically route calls to the right person based on your business hours, ensuring customers reach the appropriate team member quickly and efficiently.
- Hunt Groups: Direct incoming calls to specific teams or departments, sharing the responsibility for answering calls to ensure no opportunity is missed.
- Presence: Check the real-time status of your teammates to know who is available, busy, or away, making collaboration more seamless.
Secure File Management and Archiving
When it comes to managing business files, security and accessibility are crucial. Our file management tools allow you to share and collaborate on files securely from any location, with full file management capabilities, including real-time backup and restore.
In addition, our archiving feature helps businesses automatically preserve and retrieve important communications, ensuring that critical information is always protected and easily accessible.
AI-Powered Cybersecurity Protection
With the rise of cyber threats, keeping your business communications secure is more important than ever. Our Elevate Triple Shield Security platform includes AI-driven protection that safeguards your data at every level.
- User Protection: Defends against unauthorized access and flags suspicious activity to protect end users.
- Application Security: Data is encrypted, and applications are built and tested to ensure your business communications are protected from cyberattacks.
- Cloud Security: Our secure datacenters and 24/7 security team work to protect your business from even the most sophisticated hackers.
Seamless Integration with Microsoft Teams
For businesses already using Microsoft Teams, our Elevate platform integrates seamlessly with Teams to enhance your communication experience. By adding cloud voice services to Teams, you get a powerful phone system with advanced features, ensuring your team stays connected with customers in any situation.
Whether you choose to use Elevate side-by-side with Teams or integrate directly within the Teams interface, we provide the flexibility to match your business’s needs.
24/7 Support and Analytics
At ATC, we back our cloud services with industry-leading support. With a 99.999% uptime reliability and 24/7 technical support, you can trust that our team is here to help whenever you need assistance.
Our platform also provides actionable insights and real-time analytics, helping you monitor the performance of your communications and make informed decisions to improve efficiency.
At American Technology Solutions & Cloud LLC, we’re truly committed to helping businesses stay connected and productive with our comprehensive cloud services. So, whether you’re looking for a fully integrated communication platform or need help managing your contact center, we have the solutions to support your business’s unique needs. Just contact us today to learn more about how our cloud services can enhance your business operations.