Phoenix | 480-788-0332
Contact Center as a Service in Arizona & Utah
Smarter Customer Engagement from Wherever
Better, Faster Service
Intelligently route calls, chats, emails, and text to the right employee and provide self-service options to customers.
Personalized Interactions
Automatically know who is calling in real-time to give your customers the top-tier service they expect.
AI-Powered Workflows
AI Interaction Insights increases your business communications’ capacity to help more customers and improve customer experience.
Integrated with Elevate
Drive more productivity and better customer experiences with our hosted Contact Center integrated with Elevate.
Differentiate from the competition where it matters most – providing the optimal customer experience
CALL QUEUES
Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
SMART ROUTING
Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
COVER ALL CHANNELS
Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.
OUTSTANDING OUTREACH
Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.
Better Productivity and Experiences Integrating Elevate and Contact Center
INTEGRATED WITH ELEVATE
Seamlessly access advanced call handling in Elevate to manage customers and get back to collaborating with peers when done.
Greater flexibility
Effortlessly give Elevate users access to call queues without needing to onboard them to a different application or software.
Unified presence & status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.
Advanced call handling
Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
Customers aren’t the only ones who benefit
BUSINESS INTELLIGENCE
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
INSTANT INSIGHT
Real-time, automated customer insights speed agent-customer interactions and keep the team aligned.
INTEGRATIONS TOOLBOX
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
OPTIMIZED WORKFORCE
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Rich dashboards, reports, and monitoring for admins and business stakeholders
LIVE DASHBOARDS
Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.
AI-POWERED ANALYSIS
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
CUSTOM REPORTS
Actionable insights to make the right customer decisions at the right time. Both automated real-time and historical metrics, readily accessible.
INTERACTION MONITORING
Coach frontline users as they actively support customers over voice calls, chats, emails, and text.
Easy and Worry-Free
EASY TO USE
Deploys 100% remotely for agents in any location, with remote installation, training, and support.
EASY TO MANAGE
Intuitive communication technology mean delighted customers and happy productive employees, everywhere.
EASY TO SET UP
Minimal setup requirements mean quick onboarding and happy customers, faster.
EASY TO BUY
Communications solutions geared to businesses of any size and industry – even those who don’t think they need Contact Center.
